Frequently Asked Questions (FAQ)

Welcome to the Colibri FashionOriental FAQ page! Here you’ll find answers to some of the most commonly asked questions about our products and services. If you have any additional questions or need further assistance, please don’t hesitate to contact us.

1. What products do you offer?

At Colibri FashionOriental, we offer a wide range of fashion accessories and clothing, including:

1. Women’s dresses, jewelry, bags, and other accessories
2. Children’s dresses and accessories

We aim to provide high-quality and stylish products for both women and kids.

2. How can I place an order?

To place an order:

1. Browse our products and select the items you wish to purchase.
2. Add the items to your cart.
3. Proceed to checkout and enter your shipping and payment information.
4. Review your order and complete the purchase.

Once your order is confirmed, you’ll receive an email with your order details and tracking information.

3. What payment methods do you accept?

We accept various payment methods, including:

1. Credit and debit cards (Visa, MasterCard, American Express, etc.)
2. PayPal
3. Other electronic payment systems as specified at checkout

4. How much does shipping cost?

Shipping costs vary depending on the destination, shipping method, and order size. You can view the shipping costs during the checkout process before finalizing your purchase. We also offer free shipping on orders over a certain amount, which will be indicated on our Site.

5. How long will it take to receive my order?

Delivery times depend on your location and the shipping method selected. Typically, orders are processed within [insert number] business days. Shipping times vary, but most orders arrive within [insert number] to [insert number] business days from the shipping date. For international orders, delivery times may be longer.

6. Can I track my order?

Yes! Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your shipment. You can use this information to check the status of your delivery.

7. What is your return and exchange policy?

We want you to be satisfied with your purchase. If you need to return or exchange an item:

1. Returns: You can return items within [insert number] days of receipt. Items must be in their original condition and packaging. Please visit our [Returns and Exchanges] page for detailed instructions.

2. Exchanges: If you wish to exchange an item, please contact our customer service team to check availability and receive instructions on how to proceed.

8. How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes. Please include your order number and details of the changes you wish to make.

9. Do you offer gift cards?

Currently, we do not offer gift cards. Please check back in the future for updates on this feature.

10. How can I contact customer service?

For any questions or assistance, you can contact our customer service team:

1. Email: [info@colibrifashionoriental.com]
2. Phone: [Insert Phone Number]
3. Address: [Insert Address]

Our customer service team is available [insert hours and days of operation] and will be happy to assist you.

11. How can I stay updated on new products and promotions?

To stay updated on our latest products, promotions, and special offers, you can:

1. Subscribe to our newsletter: Sign up for our newsletter at the bottom of our homepage.
2. Follow us on social media: Follow us on [insert social media platforms] for updates and exclusive offers.

12. Do you have a physical store?

Currently, Colibri FashionOriental operates exclusively online. We do not have physical store locations. All orders are processed and shipped from our warehouse.